Return Policy

Last updated: 2026/9/14

1. Return Window

We accept returns within 30 days of purchase.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn and unused
• Original tags must be attached
• Items must be in original packaging
• Proof of purchase is required

3. What You Can Receive

You can choose to receive an exchange for another item or a full refund.

4. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Personalized or customized items

5. Return Shipping

Customers are responsible for return shipping costs.

6. How to Return

To initiate a return, please contact us at neolex@spxpower.cn with your order number.

Send returns to:

Room 406, No. 20 Xinghe East 6th Road, Danshui, Huiyang, Huizhou, Guangdong, China

7. Contact Us

If you have questions about returns, contact us at neolex@spxpower.cn.